Who we are
This website www.foundedwellness.com (the “Website”) is owned and operated Founded Wellness Company Limited (registered in England and Wales under company number 10372431 and with its registered office at 41 Rutland Avenue, Lancaster, LA1 4EX (called in this notice “Founded Wellness”, “we”, “our” or “us”).

We are regulated as a controller under Data Protection Laws in relation to the personal data (meaning information which relates to an identified or identifiable individual) we collect and process in connection with our business. This means that we are responsible for deciding how and why we use personal data, and for keeping it safe. We are registered as a data controller with the Information Commissioner’s Office (ICO) and currently awaiting confirmation of our registration number.  

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Purpose of this notice
This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information.
It also tells you how you can exercise your rights  (including the right to object to some of the data handling we carry out).

What is considered personal information?

Personal information refers to information such as your name, address, email address, geographic location and browsing habits on our site.

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What information do we collect?

We collect information from you when you, enter a competition respond to a survey or communication such as e-mail, or participate in another site feature. We may ask you for your name, e-mail address, mailing address, phone number, or other information while visiting our website. You may, however, visit our site anonymously. Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites..

How do we use site traffic data and information about your computer?
When you browse our Website, we use cookies to collect:

• Information about your use of our Website – we collect standard internet log information and details of visitor behaviour patterns.

  • We use this information to record visitor numbers, their use of different areas of the Website and any useful features or links. We do not use this information in any way that would identify you personally.

  • We use a third parties, Google Analytics to collect this information but it is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website;

• Information about your computer; this includes your IP address, device type, operating system, browser type, events, viewed products, cart content, liked products, disliked products, external campaign attributions, clicked recommendations and country code.

  • We use this information to help maintain the security of our Website and to identify trends so that we can improve its performance.

  • We do not use this information in any way that would identify you personally.

 

We collect this information for the purpose of our legitimate interests in maintaining and managing our Website and ensuring its security. If you do not want us to collect this information you can use your web browser’s “do not track” (“DNT”) facility to tell us that you don’t want to be tracked when you visit our Website. For more information about how we use cookies on our Website, see below. 

How long do we keep this information for?
We will only keep information about your visit to our Website for as long as is necessary for the purposes we’ve mentioned. Typically we delete browsing data every 12 months.

Who do we share this information with?
We share information about visitors to our Website with service providers who help us administer and manage the Website.

Where do we transfer this information to?
Most information we collect about your use of our Website is stored within, and not transferred outside of, the European Economic Area. However data generated by Google Analytics is transmitted to and stored by Google on servers in the United States. Google is certified under the EU-US Privacy Shield.

How do we use this data?
You do not have to supply us directly with any information when you use our Website. If you choose to use our ‘contact us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

How long do we keep this information for?
We will only keep your information for as long as is necessary in order to manage your query. We usually keep records of routine queries for 6 months but in some cases (for example where the query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to 6 years.

Who do we share this information with?
We will share your data with our service providers and our professional advisers if this is necessary in order to resolve a query or complaint.

Otherwise we will not share your information with any third party unless:

• we have your permission;

• we are required to do so by law;

• this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or

• this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).

 

Where do we transfer this information to?
Information you send us via our Website is stored within, and not transferred outside of, the European Economic Area.

 

Information you give us when you sign up to our newsletter, enter our competition, prize draw or promotion.

How do we use this data?
You do not have to supply us directly with your personal data when you use our Website. However, some communications, services and facilities can only be provided if you supply us with relevant details. For example, if you sign up for our newsletter, enter a competition, prize draw or promotion, complete a survey or create an account you will be asked to provide us with your contact details. If we ask you to supply us with information that is not strictly necessary in order for us to provide you with the communication, service or facility you are interested in, we will make this clear. This might be because it’s useful to us in helping us learn more about our customers or enhance our services.

If you do sign up for our newsletter, enter a competition, prize draw or promotion, complete a survey, or set up an online account we will use the personal data you provide :

• to provide you with newsletters and other promotional information that you request from us;

• to provide you with specific information about our products and services where you request this;

• to manage your online account;

• to improve our understanding of the needs and interests of our customers and contacts; and

• to notify you about changes to our service.

 

When we use your personal data for these purposes, we do so for our legitimate interests in managing and administering online accounts and for our legitimate business interests in developing and promoting our goods and services and communicating with you in accordance with your wishes and expectations. You can object to our use of your data for these purposes at any time. For further information about the way we use your data for direct marketing purposes see our direct marketing section. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

If you provide us with your information in connection with a competition entry, prize draw or promotion, we will use this to administer our competition, to communicate competition results where relevant and to deliver prizes. When we use your personal data for these purposes, we do so because it is necessary for us to collect and use this information for the performance of our contract with you in accordance with our competition rules.

How long do we keep this information for?
Information we hold for market research purposes is not usually held in a form that will identify you for longer than 6 months.
Information we hold in connection with the management of competitions, prize draws, and promotions is usually held for 6 years.
Information we hold for direct marketing purposes so that we can send you newsletters and other promotional material is held by us for as long as you continue to be interested in receiving our marketing communications. However you can tell us to stop using your details for marketing purposes at any time by using the unsubscribe link in our emails or contacting us at hello@foundedwellness.com  

Who do we share this information with?
We share this data where necessary with our suppliers, service providers and professional advisers.
Otherwise we will not share your information with any third party unless:

• we have your permission;

• we are required to do so by law;

• this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or

• this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).

 

Where do we transfer this information to?
Information we collect when you sign up for our newsletter, enter a competition, prize draw or promotion, complete a survey, or set up an online account is stored within, and not transferred outside of, the European Economic Area.

 

Cookies

We do not normally collect personal data about visitors to our website unless they choose to provide such information (such as by filling in a website form).We collect anonymous information about visitors to our website in order to optimise and improve the website. This might include IP addresses, browser or device details and the connection type (for example, the Internet service provider used). However, none of this information will by itself directly identify any particular user.

 

Web browsers place cookies on hard drives for record-keeping purposes and sometimes to track information (such as repeat visits). Our website uses Google Analytics cookies to enable us to measure how users interact with our website.

 

Hyperlinks

Our website contains hyperlinks to third-party websites (such as Instagram). We are not responsible for the content or functionality of any of those external websites.  If an external website requests personal information from you, the information you provide will not be covered by this policy. We suggest you read the privacy policy of any website before providing any personal information.

 

Personal data recipients

Personal data you provide to us will be kept private and confidential, and we will only disclose or share it with other data controllers where this is required:

in connection with our business of providing legal services and where it is in the legitimate interests of ourselves or related third parties to do so. For example, we may share your contact details with the parties to an actual or potential transaction that you and we are jointly involved in, or with other law firms and professional advisors advising in connection with that transaction;

by law, such as where we are required to comply with a court order, to report suspected money laundering, or to share personal information with regulatory authorities in the event of an audit or investigation; or

where we have satisfied ourselves that we have another lawful basis for sharing your personal data.

 

We also share personal data with some of the third parties who provide services to us. This includes software providers (such as Microsoft), cloud service providers and IT support services. However, these third parties will only process personal data (which may include your information) on our behalf for specified purposes and in accordance with our strict instructions.

 

We only use third party service providers who have provided sufficient guarantees, as required by Data Protection Laws, that your personal data will be kept safe. We always ensure there is a written contract in place which protects your personal data and prevents it from being used for any purpose other than providing services to our firm, in accordance with Data Protection Laws.

 

How long do we store your data for?

We only retain personal data for as long as is necessary for the specific purposes it was collected for (or for related compatible purposes such as complying with applicable legal, accounting, or record-keeping requirements).

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from its unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In the event we process personal data in connection with a client matter, we will normally process that personal data for the duration of the matter. Once we are satisfied that the matter is complete, we will close the file and delete or destroy personal data which is no longer required (such as hard copies of documents which have been digitally archived). Any personal data we retain will be stored securely and only accessed if necessary in order for us to establish, exercise or defend against a legal claim or if another overriding legitimate ground arises (such as having to disclose information as part of an audit by our regulator).

 

Keeping your data safe

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, damaged or destroyed, altered or disclosed. This includes both physical security measures (such as keeping paper files in secure, access-controlled premises) and electronic security technology (such as digital back-ups and sophisticated anti-virus protection).

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to legal and contractual confidentiality obligations.

We have put in place reporting procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority of a breach when we are legally required to do so.

Direct Marketing  

How do we use this data?
We will use contact details you give us to deliver promotional information that you request or that we feel may interest you. We will also use this information to gain insights into the needs and interests of our customer base and to evaluate the effectiveness of our marketing activities.
We will only contact you for marketing purposes by email if you have consented to this.
When we use your data for our direct marketing purposes we do so for our legitimate interests in promoting our business and the goods we offer.

How long do we keep this information for?
We keep information for direct marketing purposes for as long as you continue to be interested in receiving our marketing communications. We use tracking technology to help us monitor the effectiveness of our e-marketing and delete contacts from our e-marketing database after 2 years of recipient inactivity. You can tell us to stop using your details for marketing purposes by contacting us hello@foundedwellness.com and can opt out of email marketing at any time by using our unsubscribe feature.

Who do we share this information with?
Where necessary and when stated we share this data with our suppliers and service providers.

Otherwise we will not share your information with any third party unless:

• we have your permission;

• we are required to do so by law;

• this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or

• this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).

 

Where do we transfer this information to?
Information we hold for direct marketing purposes is stored within, and not transferred outside of, the European Economic Area.

Your rights and contacting us
You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations. If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it. In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.

There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.
 

Requests concerning this privacy notice are welcomed and should be addressed to hello@foundedwellness.com

If you have a concerned about the way we handle your personal data you have the right to complain to the Information Commissioner (ICO). You can find details of how to do this on the ICO website at ttps://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

This privacy notice was last updated on 30th September 2018